So Caroline, what did you do in your old position?

My journey at Swarovski started 5 years ago on a snowy winter day in Triesen, Liechtenstein. I joined the French team for Swarovski Professional and was given the chance to lead key projects like the Morgan’s Capsule Collection called “The Crystal Angel”. This experience opened my eyes about my core motivation: turn light into delight through hard work and determination. From my very first day at Swarovski, I was able to grow and share my enthusiasm with outstanding customers and passionate colleagues. This was the starting point of my passion for our customers, our business, and our people. 


What are you doing in your new role? 

At the end of 2017, I moved to our Global Business Services Hub in Gdansk to become Team Leader for SP Customer Service France and then progressively integrated new teams and processes within my scope. I am now Team Leader Europe South & Africa and manage 13 people. Each day in this role is a new enriching gift. This experience is unique in many aspects. It is a continuous and fruitful experiment in change management. It’s about maintaining the stability of a team in a fast-moving environment. It's about establishing a benevolent dialogue between people from different cultures and different backgrounds. It’s about expressing innovative ideas and finding solutions on a daily basis. 


How did this career move happen?

My motivation was to go beyond my comfort zone, to move to the next decisive step of my career by being a part of the adventure of a fascinating international family-run company. When I think about Swarovski, I think about a bright horizon with unlimited opportunities. I had already been aspiring to lead a multicultural customer service team on an international level. Swarovski offered me this opportunity and I just had to take advantage of it. In addition, I have been extended the great honor of joining the Leadership Academy at Ashridge Hult Business School this year and I could not be more excited. I feel really supported by Swarovski in my development process.   


What does career mean to you?

Career is indeed something very personal. It’s the path that each of us chooses to follow to reach our own level of excellence. It’s about dreaming and staying with your feet on the ground at the same time. To have the heart and the head. It’s about leaving one’s comfort zone, being curious and pragmatic, open-minded and demanding.  

The quote that guides my steps through life is from French writer André Gide: "Man cannot discover new oceans unless he has the courage to lose sight of the shore".