Consumer Service Specialist

Location: San Jose, CR
Reference Number: R-42378

An attractive work place in the Global Business Services (GBS) spoke of Swarovski, based in San José, Costa Rica. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the global Hub in Gdansk, Poland, the regional spoke APAC and local organizations across the globe.

ABOUT THE POSITION:

In this position you will be able to contribute in the following areas:

  • Deliver high quality and consistent service to secure consumer and customer satisfaction
  • Resolve queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and explaining the best solution, escalating, correcting or adjusting as required and following up to ensure full resolution
  • Maintain service and product knowledge expertise and keep up-to-date about changes in policies and guidelines and work in compliance with those at all times
  • Ensure accurate, valid and complete data input at any time in all systems

ABOUT YOU:

The ideal candidate will meet the following criteria:

  • Minimum 2 years of work experience in a customer- and commercial- focused retail environment or minimum 1 year of work experience in a similar customer service role in a Consumer Goods Business
  • Naturally accommodating, service-oriented and passionate about hosting and making people happy. 
  • Ideally having lived in and therefore having a good understanding of the culture of the respective country supported 
  • Advanced English skills (C1 level)
  • Knowledge of eCommerce business preferred
  • Work experience in a virtual, multi-national set up
  • Real passion for our brand

Would you like to make a sparkling contribution and support our values by being imaginative, vigorous, passionate and responsible?

If you want to join a company with competitive benefits and great work environment, please apply on line today!

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