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Key Account Manager - Created Diamond

Location: Shenzhen (深圳市福田区深南中路6009号NEO大厦C栋13G)
Reference Number: R-38437

Selling Swarovski Created Diamonds

  • Using the own expertise and the excellent network in the Diamond Business to build up substantial sales in the region
  • Develops a deep understanding of customers’ business model and what drives their decisions and subsequent buying behavior
  • Uncovers strategic business needs by deploying the Other-Centered-Selling approach (Aslan training).
  • Regularly develops out of the box solutions to help customers achieve strategic business objectives.
  • Uses market knowledge to challenge customer thinking and sells solutions based on insights.
  • Knows and quantifies the specific value of our capabilities, products and services and sells those for optimal price.
  • Handles customer objections well to create buy-in.
  • Fosters an ongoing dialogue with the customer, gains access to key decision makers, keeps in mind the customer’s business goals to establish a long-term relationship and to make them advocates of our offering.

Orchestrating Multifunctional Resources

  • Working closely with the Created Diamond Core Team in headquarters to ensure high-level communication flow between the market and all central functions (Marketing, Sales & Operations)
  • Constantly builds internal cross-functional relationships, clarifies roles and responsibilities, draws on team member`s strengths.
  • Focuses time and resources of all involved colleagues on the highest potential accounts, works for maximum contribution to account objectives and effective account strategies.
  • Always takes corrective actions to improve collaboration where needed, resolves conflict creatively and follows up rigorously.
  • Challenges peers and circle members when their results are falling behind.
  • Acts with a healthy sense of urgency and constantly worries more about the customer and less about internal topics.

Driving the Sales process and forecasting accuracy

  • Assesses the potential value of new and existing projects and takes a systematic approach to convert the potential into sales.
  • Regularly brings in own ideas to further improve quality, systems and processes, and encourages others to follow.
  • Provides and is accountable for reliable and accurate annual forecasts and rolling forecats
  • Ensures that customer data is always consistent and accurate backed up by logic assumptions and clear reasons (in GB CRM system)
  • Constantly fills pipeline with new opportunities (using the GB opportunity management system)
  • Regularly supports the customer through delivery and implementation processes and conducts effective success reviews with the customer.
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