Training and Service Quality Specialist
Reference Number: R-29716
WHAT YOU CAN EXPECT
In this position, your main duties may include, but are not limited to the following:
- Maximizing Consumer Service department effectiveness by determining and solving representatives’ training needs
- Providing multiple training events to enable the Consumer Service specialists to deliver exceptional service to consumers and customers
- Enhancing the competencies of individual employees by supporting and implementing the global training programs to boost performance of employees in accordance with Swarovski’s core values and behaviours.
- Performing cost-benefit analysis and calculating training ROI
- Enabling Consumer Service specialists to deliver exceptional service quality
- Performing training needs assessments, delivering curriculum and learning materials and managing all phases of training interventions.
WHAT WE EXPECT
A motivated and detail-oriented talent, who brings along the following skillset:
- Minimum 2-3 years of work experience in a Consumer Goods Business
- Ability to conduct cost-benefit analysis and to calculate training ROI
- Strong presentation and analytical skills
- Work experience in a virtual, multinational set-up
- Proven experience in designing multiple training events in a corporate setting
- Strong organizational skills
- Ability to present complex information to a variety of audiences
- Proficiency in MS Office
- Coaching and training experience
- Highly professional English with elaborate way to express things in a simple way
- Knowledge of eCommerce business would be an asset
WHAT WE OFFERWorking for us as a Training and Service Quality Specialist is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.
We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).
Candidates from outside Gdańsk /Tricity area may also benefit from our relocation support.
Does this sound like you? If so, we look forward to receiving your online application.