Consumer Service Data Analyst
Reference Number: R-29714
WHAT YOU CAN EXPECT
In this position, your main duties may include but are not limited to the following:
- Developing short and long term forecasting, analyzing trends, making recommendations to management on real-time staffing needs in relation to call volume, shrinkage, attendance, and attrition
- Liaise with the Global Consumer Service Team, the markets and Consumer Service Support team to identify data that can be captured to drive improvement
- Complete all requested and ad hoc data analysis to the agreed requirements and deadlines
- Interpret data, analyze results using statistical techniques and provide ongoing reports
- Extract SAP consumer lists based on provided criteria set (e.g. age) and using established SAP filter criteria
- Implement and analyze efficiency measurement methods, capacity calculations and scheduling
WHAT WE EXPECT
A motivated talent, who brings along the following background:
- Minimum 2 - 3 years of work experience in a similar role ideally in a Consumer Goods Business
- Proven working experience as a data analyst or business data analyst
- Work experience in a virtual, multi-national set up
- Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
- Ability to analyze data, summarize findings and share in a way that is relevant and understandable to their audience
- Excellent communication and presentation skills
- Strong customer service focus and relationship building skills
- Ability to foster effective collaboration with a high number of stakeholders
- Fluent in English speaking and writing
- Knowledge of eCommerce business would be an asset
WHAT WE OFFERWorking for us as a Consumer Service Data Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.
We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).
Candidates from outside Gdańsk /Tricity area may also benefit from our relocation support.
Does this sound like you? If so, we look forward to receiving your online application.