Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

Consumer Service Data Analyst

Location: Gdansk
Reference Number: R-29714
An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdańsk, Poland. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for Consumer Service Data Analyst, who will be responsible for working closely with management, information into insight and insight into informing management business decisions.

WHAT YOU CAN EXPECT

In this position, your main duties may include but are not limited to the following:

  • Developing short and long term forecasting, analyzing trends, making recommendations to management on real-time staffing needs in relation to call volume, shrinkage, attendance, and attrition
  • Liaise with the Global Consumer Service Team, the markets and Consumer Service Support team to identify data that can be captured to drive improvement
  • Complete all requested and ad hoc data analysis to the agreed requirements and deadlines
  • Interpret data, analyze results using statistical techniques and provide ongoing reports
  • Extract SAP consumer lists based on provided criteria set (e.g. age) and using established SAP filter criteria
  • Implement and analyze efficiency measurement methods, capacity calculations and scheduling

WHAT WE EXPECT

A motivated talent, who brings along the following background:

  • Minimum 2 - 3 years of work experience in a similar role ideally in a Consumer Goods Business
  • Proven working experience as a data analyst or business data analyst 
  • Work experience in a virtual, multi-national set up
  • Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy
  • Ability to analyze data, summarize findings and share in a way that is relevant and understandable to their audience 
  • Excellent communication and presentation skills
  • Strong customer service focus and relationship building skills
  • Ability to foster effective collaboration with a high number of stakeholders 
  • Fluent in English speaking and writing
  • Knowledge of eCommerce business would be an asset

WHAT WE OFFER

Working for us as a Consumer Service Data Analyst is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

Candidates from outside Gdańsk /Tricity area may also benefit from our relocation support.

Does this sound like you? If so, we look forward to receiving your online application.

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