Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

Consumer Service Specialist

Location: Gdansk
Reference Number: R-29710
An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for an experienced Consumer Service Specialist. The main purpose is to deliver exceptional, seamless consumer support.


In this position your main duties will be the following:

  • Delivering high quality and consistent service 
  • Resolving queries and complaints by understanding the consumer’s needs, identifying the cause, selecting and ensuring full resolution
  • Supporting our customers on consumer-related topics 
  • Advising consumers on product information including size, color and stock availability, as well as available promotions 
  • Assisting with all online order information requests
  • Maintaining service and product knowledge expertise
  • Ensuring accurate, valid and complete data input at any time in all systems
  • Supporting back-end activities of the CRM system and ensuring loyalty member data is checked and processed
  • Ensuring that inquiries picked up by the right team
  • Building sustainable relationships of trust through open and interactive communication 


A motivated and solution-oriented talent, who brings along the following background:

  • Minimum 2 years of work experience in a  customer- and commercial- focused retail environment
  • Naturally accommodating, service-oriented and passionate about hosting and making people happy
  • Work experience in a virtual, multinational set-up
  • Experience in handling a Service Management Tool (Case Mgt), ideally ServiceNow as well as SAP ERP and SAP CRM
  • Strong customer service focus and relationship building skills
  • Ability to foster effective collaboration with a high number of stakeholders 
  • Strong communication and negotiation skills
  • Fast learner and understanding of systems and processes
  • Fluent English
  • Ideally having lived in and therefore have a good understanding for the culture of the respective country supported 
  • Knowledge of eCommerce business would be an asset


Working for us as a Consumer Service Specialist is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity.

We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more!).

Does this sound like you? If so, we look forward to receiving your online application.

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