Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

Career opportunities in multilanguage Customer Service Department

Location:
Reference Number: R-25687
An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS organization delivers high quality multi-functional services, provides expertise and ensures a continuous improvement of the process portfolio. We are continuously searching for multilingual Customer Service Professionals with different levels of experience.

WHAT YOU CAN EXPECT

Your main duties, depending on the role and seniority level, may include, but are not limited to the following:

  • Supporting and advising customers on timeless classic ranges and exciting novelties
    Independently managing the order process from inquiry to delivery with excellence
  • Offering limited designer collections of Atelier Swarovski
  • Supporting customers in all their inquiries and building up trustful and long-term customer relationships
  • Handling customer complaints aiming for creative solutions targeted at exceeding customers’ expectations
  • Working in a vibrant multi-cultural environment of professionals in Finance, IT, Global Master Data and Customer Service
  • Representing a brand that is collaborating with the most famous fashion designers all around the world
  • Office environment that is employee focused with creative workshops, versatile space and an outstanding team spirit

WHAT WE EXPECT

A motivated talent, who brings along the following background:

  • Experience in Customer Service, preferably in a multicultural environment
  • Advanced computer skills (MS Office)
  • High degree of accuracy and attention to detail
  • Excellent cooperation skills
  • “Getting things done” and service-oriented attitude combined with good communication skills
  • Fluency in English (speaking and writing)
  • Fluency in other European languages would be an asset (French, German, Russian, Italian, Spanish)
  • Knowledge of SAP would be an asset

WHAT WE OFFER

Working for us is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity. We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more).

Does this sound like you? If so, we look forward to receiving your online application.

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