Interested in joining our team? If so, take the opportunity to apply to one of the world's best-known brands as

Junior Customer Service Representative

Location: Gdansk
Reference Number: R-16985
An attractive work place in the Global Business Services (GBS) hub of Swarovski, based in Gdansk, Poland. The GBS develops and delivers high quality multi-functional services, provides functional expertise and ensures a continuous improvement of its process portfolio, together with the regional spokes and local organizations across the globe. We are searching for a talented Junior Customer Service Represenative.


Your main duties will be the following:
  • Support and advise customers on the whole product range, the stock situation, possibilities of various products incl. customized products, special motives, product applications, novelties etc.
  • Coordinate the timely delivery of our products to our customers
  • Check customer credit accounts and align with Credit Management on credit limits, check price adjustments as well as customer specific discounts and payment conditions
  • Support customers in all their inquiries and build up trustful and long-term customer relationships
  • Handle customer complaints and other problems, ensure those are solved rapidly in an efficient and professional manner to satisfy the customer
  • Cooperate and communicate effectively with other departments regarding topics such as information needed for new products, customer needs, expectations, special production requests, strategies and follow-up actions


A motivated talent, who brings along the following background:

• Min. 1 year of experience in customer service, preferably in a multicultural environment
• Working experience in SAP system is a plus
• Calm and friendly attitude, together with a strong customer service orientation
• Excellent cooperation skills, combined with a result-driven approach towards problem solving
• Ability to communicate and explain procedures and solution proposals to partners
• English proficiency (speaking and writing)


Working for us as a Junior Customer Service Represenative is more than just a job - it's being part of a truly trendsetting modern premium brand, steeped in heritage, and renowned worldwide for quality and creativity. We offer a competitive salary, learning and developing programs and also provide a wide range of benefits (employee discount for our products, private medical care, Multisport cards, discount for lunches, attractive location with brand new offices and many more).

Does this sound like you? If so, we look forward to receiving your online application.

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